Shipping policy


🚚 Shipping Overview

Shipping Origin:

All products are shipped directly from our Misumiso US-based warehouse.

Shipping Coverage:

We only accept and process orders shipping to the contiguous 49 United States.

Carriers:

We primarily utilize reliable domestic carriers FedEx/Amazon to ensure the safe and timely delivery of your high-value items.

📦 Order Processing and Delivery Time

Stage Standard Timeframe Holiday Timeframe Notes
Order Processing Time 1-3 Business Days Extended to 2-4 Business Days Includes necessary quality control (QC) and packaging procedures.
Standard Shipping Time 3-7 Business Days (After Processing) 5-10 Business Days (After Processing) Estimated time for transit within the US 49 states.

IMPORTANT NOTE: All shipping times are estimates and do not constitute a guarantee of delivery time. External factors such as severe weather or carrier delays may impact the final delivery schedule.

🚫 Shipping Restrictions and Fees

Shipping Restrictions:

Misumiso does not ship to the following locations:

  • Post Office Boxes (P.O. Boxes)

  • Military or Diplomatic Addresses (APO, FPO, DPO)

  • US Territories (Alaska, Hawaii, Guam, Puerto Rico, etc.)

Shipping Fees:

  • Free Shipping: All products qualify for complimentary Standard Shipping within the 49 contiguous United States.

🔍 Order Tracking and Management

How Do I Track My Order?

A tracking code will be sent to your email within 24-48 business hours after your order has shipped.

You can track your order status directly on our website using the tracking number provided:

Track Your Order Here: https://misumisoart.com/apps/trackyourorder

If you do not see an update on the tracking page within 2-3 business days after receiving your shipping confirmation, please contact our support team.

Orders with Multiple Items

If you order multiple products, they may ship in separate packages to ensure the integrity of the packaging and product safety. Please allow 1-2 extra days for all packages in your order to arrive.

Damaged or Lost Packages

  • Shipping Damage: If your package is damaged during transit, you must contact us at rachel@misumisoart.com within 48 hours of delivery. Please provide clear photos of both the damaged product and the exterior shipping box so we can facilitate a claim and arrange a free replacement for you.

  • Delivered but Not Received: If tracking shows the package as delivered, please check all common areas (porches, back doors, mailrooms, neighbors). Misumiso is not liable for packages confirmed as delivered by the carrier but subsequently stolen.

Return to Sender

If an order is returned to our warehouse due to a customer error (e.g., incorrect address, failure to accept delivery), the customer will be responsible for the cost of re-shipping the package. Please contact rachel@misumisoart.com to arrange re-shipment.